All our items purchase online have an up to 4 business day handling timeframe, from date of payment received. Items purchased after business hours, the handling time automatically rolls over to the next business day. Business days are Monday to Friday, and do not include Saturday, Sunday or Public Holidays.

Once your order is received and processed, it will be sent via a transport company, unless you have selected Click & Collect.

Delivery

Items will be sent via AusPost or Courier, depending on the size and weight of the item.

All items are sent with 'ATL', which means 'Authority to Leave'. This means that the delivery agent with leave your item at your property, if you are not home at time of delivery. This is a standard policy across all items, and is not removable. This is to ensure that items are not RTS'd to us, which results in extra charges.

AusPost

Items sent via AusPost will have the tracking details updated to your order, and you can track your order through our online portal, or through the AusPost website, www.auspost.com.au

Courier

Bulky items such as rugs, will be sent via courier, due to their size being over the maximum dimensions accepted by AusPost. We use a number of different couriers, depending on the size, weight, delivery destination etc. The courier used is decided at time of booking, and cannot be changed, nor do we accept requests to use specific couriers. In some cases, you can organise your own courier for collection, but the payment and responsibility (including loss, or damaged during transit or collection) are the sole responsibility of you, the buyer. It is at our discretion whether we accept your own courier as collection, and will be handle case by case.

Once dispatched the tracking details will be uploaded directly to your order online, as well as the Courier details, which you can keep track of using our online portal, or through the Couriers website.

Hand Delivery

Occasionally, if you are within close proximity to our warehouse in Belrose, we will deliver your order to you by hand, meaning we will deliver directly to you, ourselves. This therefore means that there will be no tracking, but a photo will be taken as proof of delivery, if required. If you would prefer us not to deliver by hand, please let us know at the checkout when placing your order.

Click & Collect

Once you have placed your order online, it will be processed and be delivered to our warehouse for collection. When your item is ready for collection, you will receive a notification that its available to collect.

We are open for collection Monday to Friday, between 10am and 4pm. Please ensure that you have received the collection confirmation email, and please bring your order details and well as photo ID for proof. The only person able to collect is the person on the order details. If you wish to have someone else collect the item, please ensure that their details are on the order BEFORE completing your order.

Lost Items

On rare occasions, items can get 'Lost in Transit'. This is an unfortunately situation, but something completely out of our control. Items are not 'Lost in Transit", until the specific courier company has deemed is so, after extensive investigations. If the courier does deem your item "Lost in Transit", we will organise a replacement for you. In the event that a replacement cannot be dispatched, we will offer you a replacement or credit towards an alternative. Refunds in general, are not issued for 'Lost in Transit" orders, but this can be handle on a case by case basis.

Please note, items that are marked as delivered by the courier or AusPost on their tracking, but have not arrived, will not be classified as 'Lost in Transit', and therefore are not covered by our replacement policy.